Holiday Inn London West, an IHG Hotel

I wasn't able to stay on the original date booked due to illness and had to cancel on the day. I tried to re-book through Booking.com but was told there was no availability on my chosen date. I was also charged for the missed stay. I telephoned the hotel to apologise for cancelling at such short notice and explained my reasons. The person I spoke to, Tundi, was so kind and helpful. She agreed to contact Booking.com on my behalf to request a refund and she booked me in for the alternative chosen date. I was very relieved as the whole experience had been very stressful as my daughter and granddaughter had come a long way to stay at the hotel with me so that we could travel to London to see the Harry Potter play. It was a special occasion and had involved a lot of planning and cost. Speaking to someone so kind and understanding was just what I needed. Tundi was simply lovely. I wish more business people were as accommodating and flexible. The hotel itself was very good. It is very close to North Acton tube station for central London, it is modern, clean and very comfortable with pleasant rooms. There is a lovely reception area with a small cafe and comfortable armchair and sofa seating. The breakfast choice was exceptionally good and the price fair for a London hotel. There is also car parking at a cost of £18.00 per 24 hours, which is quite a lot but then, it's London and parking is hard to find. All the staff I had contact with were friendly, welcoming and helpful.

All the staff were so friendly and welcoming from arrival to departure. The hotel being a former Ultra Modern Ramada Encore is a good fit now with the Holiday Inn Brand and ethos. The place smelt so clean and welcoming. Every day they are cleaning it and even going so far as to shampoo the carpets. We ate at the Hotels restaurant, food was so tasty with good portions. Breakfast is also fantastic. fed back on our departure to a very kind lady at reception. Will certainly return again when in London.

The staff were absolutely lovely. I had unfortunate events that have affected my decision to stay in the hotel for a few night and the staff helped me with my luggage, were very understanding about my situation and helped me in every way they could. I was upgraded to a better room because wifi wasn’t working properly in my original room, so they helped me with the luggage again. The room service was beyond what I expected, the food was delicious and I was given complimentary drinks.

Spacious room. Well maintained. Good ambiance. Close to restaurants and markets

The hotel satisfied all our needs, the breakfast was filling and the selection of juices was great. It had a nice cozy feeling and the reception was also great, they answered all our questions and helped us. Especially a worker by the name Violeta she really helped us and told us all the info about the city, how to reach the center of the city. Where to go to find interesting places and did an excellent job serving us at the food bar. Always met us with a smile and one of the nicest people we met in the whole city of London. Best regards for Violeta.